Privacy Policy

WHO ARE WE?

The Brunel Hotel belongs to Crystal Hotels PLC which is the data controller and responsible for your personal information. Company reg. number - 05555095, Dewanee LTD, 32 Woodstock Grove, Shepherd's Bush, London, W12 8LE, UK.

WHAT PERSONAL INFORMATION DO WE COLLECT ABOUT YOU?

We collect and process a range of personal information. This may be via our website (e.g. information that you provide by filling in form on our website, subscribing to our site or requesting further services), when you enter a Giveaway competition on Social Media, when you make a request or query whether by e-mail, via our website or on the telephone.

When you sign up to use our in-house Wifi, we ask you if you would like to receive a newsletter from us. If you tick ‘yes’, you will be added to our mailing database. You can opt-out at any time by clicking on a link on the bottom of the newsletter.

This type of information is likely to fall into one of the following categories:

• contact details (for example, last name, first name, telephone number, email)
• personal information (for example, date of birth, nationality)
• information relating to your spouse or other family members (for example, first name, date of birth, age)
• your credit or debit card number (for transaction and reservation purposes)
• your arrival and departure dates
• your views, opinions, questions and comments, during or following a stay in one of our hotels
• your transaction history including any discounts to which you may be entitled and rates that you have paid
• records of your correspondence with us
• details of your visit to our website

Some of the above may be provided to us via 3rd party sources (i.e. from someone who is not part of Crystal Hotels PLC). For example:

• you may choose to make a reservation via an online booking service (e.g. booking.com) or via an agent and they will need to pass certain information to us so that we can fulfil your request;
• you may post reviews or other content via 3rd party social media platforms and channels such as Facebook, Instagram, Tripadvisor, Google, etc.
• you may interact with us via social media channels

We kindly recommend that you check the privacy policy of any third parties that you provide information to as we are not responsible for the way in which they use, share or make available your personal information.

Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to make a reservation for you). In this case, we may have to cancel your reservation but we will notify you if this is the case at the time.

WHY DO WE USE YOUR DETAILS?

We use your personal information for the purposes listed below.

• delivering our services to our guests and customers in relation to any hotel booking
• fulfilling and responding to requests from you or made on your behalf
• tailoring, developing, improving our hotel services
• communications with you including: marketing and promotional messages
• providing information relating to special offers
• dealing with competition entries
• for our internal business management and operational purposes
• ensuring content from our website is presented to you in the most effective manner for you and for your computer

HOW CAN YOU CONTACT US?

Full name of legal entity: Crystal Hotels PLC

Email address: cro@crystalhotels.co.uk

Postal address: Crystal Hotels - Brunel Hotel, 79-81 Gloucester Terrace, London, W2 3HB, UK